Exams Systems Maintenance Manager [China]

 

Exams Systems Maintenance Manager

Date: 30 Jun 2023

Location: Beijing, East Asia, CN

Company: British Council

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We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose:
Ensure all the exam systems are properly maintained according to relevant corporate policies and processes, support business transformation, achieve user and stakeholder satisfaction.

Main accountabilities but not limited to the following:

• Provide day to day technical support to system users on trouble shooting, provide workaround and solution by monitoring, co-ordinating, investigating and escalating.
• Evaluate, provide consulting, and fulfil requests from business and stakeholders.
• Responsible for managing systems improvements to well guarantee business customer experience when using Exams IT systems.
• Proactively work with key contacts including business users, product management team and development team for system solutions.
• Co-work with external service vendor and global partner to promote technical problem solved.
• Practice tools such as monitoring platform and dataflow analysis platform.
• Manage and control overall transition on new system release and function enhancement.
• Design, develop and facilitate exams user training sessions for Exams staff on different IT systems.
• Develop and manage Exams staff self-service project, build user self-service case library, and promote repeated issue and operational inquiries solved directly by user end.
• KT to L1 support and promote technical skills shift left.

Role specific knowledge and experience:

• Foundation of Information Technology Infrastructure Library (ITIL)
• Experience in application supporting project.
• Proven experience in manage IT systems maintenance practices in Cloud environment.
• Familiar with SQL script.
• Proven record of IT project management.
• Supplier and vendor management

Role specific skills:

• Understand Information Technology Infrastructure Library (ITIL), DevOps, application design and development process.
• Familiar with SQL and Microsoft tool platforms.
• Practiced application performance monitoring.
• Fully understand of providing customer service and satisfaction.
• Service driven and value driven in business support promotion.
• Self-motivated learner and good at communication across different teams.

Further Information:
Pay Band: 6 (from CNY 12,000 per month)
Contract Fixed term contract (2 years)
Location: Beijing, China
Requirements:

• BS degree in Computer Science, Software Engineering or related technical field
• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. English B2 (Aptis, IELTS 6 or equivalent)
• Chinese C1 ( HSK 5 or equivalent)
• Condition of Employment:

Local Direct Hire
Applications are welcomed from candidates currently in this location with a natural right to work.
Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.
Closing Date: Sunday, 16 July 2023- 23:59 China Time (GMT +8)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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